We use the term package to mean a packet or box containing your ordered products.
One order can contain many shipments.
Each shipment can contain many packages.
One package will either be one packet or one box.
Following the vast amount of feedback over the years in experience with serving mail-order customers, the vast majority of people prefer smaller packet packages where possible because of the many benefits over larger boxes:
Of course, this might not all be apparent, and we do still get some questions from people asking why we don't dispatch everything in one large box, and we hope this helps to answer why the overall most efficient method of delivery today and for the foreseeable future, while letter boxes are still the most common place of delivery - but if that changes, we will of course change too.
We are always evolving delivery options to give you as much control over your choices between speed, cost and other preferences, so please do just click on the 'Help & Support' tab on the right of any page to let us know your throughs, questions and suggestions.