Returns & Refunds

Returns unconditionally guarantees the quality of our products. If you are not completely satisfied with the quality of a product, or you find your order contains a wrong item, simply Contact Us within 14 days of your delivery and we will refund your money or re-send the item.

Within 14 days after delivery, you may return any unopened products purchased from for full credit. Please note that we can only process returns and refunds for items purchased at

Please include the following in your package:

  • The items you are returning in the original packaging.
  • The original sales invoice, with the affected items and prices circled.
  • Please also write the reason for your return on the back of the invoice.

Returns Address

Enclose the sales invoice and item(s), wrap the package securely, and send it to:

Health Monthly c/o Pack-It
Unit 1A
Parc Ferryman Block B
Newbridge Road Industrial Estate
NP12 2XF

For your protection, please use Recorded or Insured Parcel Post for shipment.


Refunds are processed Monday to Friday 9am to 4pm (excluding bank holidays). We will make every possible effort to refund returns and cancellations received at these times on the same day. Returns and cancellations received outside of these times will normally be refunded on the next working day.

Refunds will be sent back to the original payment method and should appear in your account within 3 business days. If the original method of payment is no longer available or active, then a credit note will be issued for use on

Bitcoin Refunds

We are currently unable to offer refunds in BitPay or any other currency for Bitcoin Payments. We will of course provide a credit note for any issues, to ensure your custom is honoured. We will update this policy once we have fully-automated systems developed for Bitcoin refunds, but until that time, if you would prefer to receive a refund rather than credit, please use Paypal or Citypay.

Clearance & Dated Products

Products that are in the clearance category and those which are marked as dated (with the expiry date clearly displayed in the title) have been greatly discounted. All sales of these products are final and we do not accept returns or provide refunds or replacements for these items.